FAQ

General Questions

You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.

Are the scooter insured?

Yes, all our motorbikes have compulsory insurance, occupants and voluntary civil liability up to 50.000.000€.

You can contract and add more coverage from the web.

What are the methods of payment for the scooter rental services?

We accept cash, debit card and credit card payments. We accept payment for your motorbike even if you are not the driver.

How do I book or rent a Scooter

You can rent a motorbike simply by clicking on the start button and entering the place, day and time of pick-up and drop-off in the menu or by calling +34 971 593167. An advisor will attend to you and answer all your questions.

Can I change or modify my booking after I have received the booking confirmation voucher?

Yes. If you wish to change, modify or cancel your reservation of a motorbike, please call +34 971593167 or contact us through the contacts provided on the Contact Us page.

Where can I pick up the bike and where should I return it?

You can collect the motorbike from one office and return it to another office by giving at least 2 days’ notice and paying the charges established in the general tariff for change of location or one way. list of nearby offices.

What should I do if the bike breaks down?

If your motorbike breaks down please contact your nearest office or call the call centre and they will inform you how to proceed. Tel: +34 971 593167

Do you delivery scooters out of the location?

Yes, we have a free minibus service for delivery and collection of clients at the port of Mahon, port of Ciudadela and Menorca airport, we can also deliver the motorbike to the location of your choice for an additional supplement.

When can I contact you?

You can call us during office hours on +34 971593167.
Please note that not all branches in Menorca have the same opening or closing hours.

Are there any maps of Minorca in the Scooter?

Yes, if you wish, we will provide you with maps and information about the island of Menorca free of charge.

¿How much deposit will i have to leave when i pick up my scooter?

If this is the first time you are rent a Bike or Scooter with us, you should know that you will have to leave a deposit when we deliver your motorcycle. The usual thing is that the deposit is blocked on a credit / debit card at the same time of collection, so it is important that you make sure you have sufficient funds so that we can carry out the blocking. At Autos Valls Rent a Car we also offer the possibility of paying the deposit on the credit / debit card of the accompanying person who does not appear in the contract as the main driver.

Group Excess  Minimum age Experience Deposit “Basic insurance” Deposit “Premium insurance”
I 700€ 21 2 years 700€ There is the possibility of contracting an insurance reduction of 50% of the franchise
I1 300 € 19  1 years 300 € There is the possibility of contracting an insurance reduction of 50% of the franchise
I2 300 € 21  2 years 300 € There is the possibility of contracting an insurance reduction of 50% of the franchise
J 700 € 21  3 years 700 € There is the possibility of contracting an insurance reduction of 50% of the franchise
J1 900€ 25 3 years 900€
K 1500€ 25 5 years 1500€
Motos Valls Menorca ® 2020